Shipping policy
Shipping Policy for OrbitGems
At OrbitGems, we are committed to delivering your products in a timely and secure manner. Please review our shipping policy to understand how we handle orders, deliveries, and related services.
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1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding Sundays and public holidays).
You will receive a confirmation email once your order has been shipped, along with a tracking number.
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2. Shipping Rates & Delivery Estimates
We offer standard and express shipping options within India.
Shipping charges are calculated at checkout based on your location and chosen delivery speed.
Estimated delivery time:
Standard Shipping: 4–7 business days
Express Shipping: 2–4 business days
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3. Shipping Carriers
We partner with reliable courier services such as Delhivery, Blue Dart, DTDC, India Post, and others to ensure your order reaches you safely.
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4. Tracking Your Order
Once your order is shipped, you will receive a tracking ID via email or SMS.
You can track the status of your package through our website or the courier’s tracking portal.
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5. Delays and Exceptions
We are not responsible for shipping delays caused by courier service interruptions, weather conditions, public holidays, or natural calamities.
In rare cases of delay beyond 10 business days, please contact us for support and resolution.
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6. Incorrect Shipping Information
Please ensure that all shipping details are accurate before placing the order.
OrbitGems is not responsible for lost or undelivered packages due to incorrect address information provided by the customer.
If the parcel is returned due to a wrong address, the customer will be charged for re-shipping.
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7. Damaged or Missing Packages
If your package is damaged upon delivery, please take photos and notify us within 24 hours.
If a package is marked as "delivered" but not received, kindly contact the courier first, then report to us if unresolved.
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8. Contact Us
If you have any questions or concerns regarding shipping, please reach out:
Email: support@orbitgems.com
WhatsApp us: 9719151517
Website: https://www.orbitgems.com